General Terms & Conditions

THE PRESENT GENERAL T&C SHALL APPLY TO ALL ORDERS SUBMITTED VIA THE WEBSITE WWW.SULAWORLD.COM (HEREINAFTER “THE SITE”)

REPRESENTATION ON THE SITE
SULA GMBH SHALL DISPLAY ON THE SITE PRODUCTS FOR SALE ALONG WITH INFORMATION THAT ALLOWS THE POTENTIAL BUYER TO IDENTIFY, PRIOR TO PLACING AN ORDER, THE MAIN FEATURES OF THE PRODUCTS. ANY CORRESPONDING REPRESENTATION OF GOODS AND COLORS FEATURED ON THE SITE, HOWEVER, SHALL BE GIVEN AS A GUIDE ONLY. SUCH INFORMATION SHALL HAVE NO CONTRACT VALUE AND SHALL NOT IN ANY WAY INVOKE THE LIABILITY OF SULA GMBH.

ORDERS
AN OFFER TO PURCHASE IS FORMED WHEN THE BUYER SUBMITS AN ORDER, WHICH WE ACCEPT BY SENDING A CONFIRMATION E-MAIL. SULA GMBH RESERVES THE RIGHT TO REJECT ANY OFFER TO PURCHASE MADE BY THE BUYER AT OUR EXCLUSIVE AND FULL DISCRETION, PARTICULARLY IN THE EVENT THAT STOCKS OF THE ORDERED GOODS HAVE BEEN EXHAUSTED. THE GOODS SHALL REMAIN THE PROPERTY OF SULA GMBH UNTIL FULL PAYMENT HAS BEEN RECEIVED.

PRICE & IMPORT TAXES
THE PRICES STATED ARE EXPRESSED IN SWISS FRANCS, EURO OR US DOLLARS DEPENDING ON THE BUYERS LOCATION. THE PRICES SHOWN ARE INCLUDING THE RESPECTIVE VAT DEPENDING ON THE BUYERS DELIVERY ADDRESS AND SHIPPING. YOU WON’T RECEIVE ANY EXTRA CHARGES OR IMPORT DUTIES. SULA GMBH RESERVES THE RIGHT TO AMEND THESE PRICES AT ANY TIME.

PAYMENT
WE ACCEPT THE FOLLOWING METHODS OF ONLINE PAYMENT:
PAYPAL, TWINT, CREDIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS), APPLE PAY, HEIDIPAY.

WARRANTY
THE TERMS OF WARRANTY ON OUR CARPETS IS ONE YEAR FROM THE TIME OF DELIVERY. IN CASE OF INAPPROPRIATE USE OF THE PRODUCT, ANY CLAIMS UNDER WARRANTY SHALL LAPSE. NORMAL AGING OF THE PRODUCT (DISCOLOURATION OR ALTERED APPEARANCE) AND SHADING IS NOT COVERED BY WARRANTY, NOR WILL WE ADMIT ANY LIABILITY FOR CONSEQUENTIAL DAMAGES.

FAULTS AND DEFECTS
IN THE EVENT OF A PRODUCTION ERROR OR INCORRECT DELIVERY, SULA GMBH WILL EXCHANGE THE ITEM IN QUESTION FOR ONE IN PERFECT CONDITION. VISIBLE FAULTS AND DEFECTS, INCLUDING DELIVERY ERRORS, MUST BE REPORTED IMMEDIATELY AND NO LATER THAN 5 (FIVE) WORKING DAYS FROM RECEIPT OF THE DELIVERY. HIDDEN FAULTS AND DEFECTS AND FAULTS AND DEFECTS THAT SUBSEQUENTLY APPEAR MUST BE REPORTED IMMEDIATELY AND NO LATER THAN 5 (FIVE) WORKING DAYS FROM THE DATE OF THEIR DISCOVERY. ALL COMPLAINTS SHOULD BE SENT BY EMAIL TO INFO@SULAWORLD.COM .

INTELLECTUAL PROPERTY
THE CONTENT OF THE SITE, INCLUDING TEXTS, GRAPHICS, PHOTOS AND OTHER ILLUSTRATIONS OF ANY KIND, IS PROTECTED BY COPYRIGHT AND SHALL REMAIN THE SOLE AND EXCLUSIVE PROPERTY OF SULA GMBH. THIS CONTENT MAY NOT BE USED FOR ANY PURPOSE OTHER THAN THE CONSULTATION OF THE SITE WITHOUT THE PRIOR WRITTEN AGREEMENT OF SULA GMBH.

APPLICABLE LAW
ALL CONTRACTS CONCLUDED WITH SULA GMBH SHALL BE GOVERNED BY SWISS LAW WITH THE EXCLUSION OF THE PROVISIONS ARISING FROM THE FEDERAL LAW ON PRIVATE INTERNATIONAL LAW. ANY DISPUTES ARISING DIRECTLY OR INDIRECTLY FROM THE CONCLUSION, INTERPRETATION OR PERFORMANCE OF A CONTRACT CONCLUDED WITH SULA GMBH IN ACCORDANCE WITH THE GENERAL T&C SHALL FALL UNDER THE EXCLUSIVE JURISDICTION OF THE DISTRICT COURT OF ZURICH, SWITZERLAND.

IMPRINT

SULA GMBH
LAGERSTRASSE 93
8004 ZÜRICH

+41 43 541 42 44
INFO@SULAWORLD.COM

ZÜRCHER KANTONALBANK, POSTFACH 8010 ZÜRICH
IBAN: CH86 0070 0110 0051 8759 3
BIC: ZKBKCHZZ80A

VAT-NR.: CHE- 460.490.791