General inquiries
Do you have a showroom?
Yes, we do! Lagerstrasse 93, 8004 Zurich, Switzerland.
Do you have a car park?
If you choose to pick up your new rug at our store by car, please don’t hesitate to contact us via info@sulaworld.com. We have a car park at the back of our office. By contacting us beforehand, we can make sure the spot stays free for your arrival. You’ll reach the car park via Tellstrasse.
Who can I contact for general inquiries?
Please write to info@sulaworld.com for any general inquiries.
Who can I contact for B2B inquiries?
For projects and collaborations, reach out to: info@sulaworld.com
Who can I contact for press inquiries?
For press and features, reach out to: andrea@sulaworld.com
I bought a Sula rug from a retail partner. Who should I contact?
Please reach out to the customer support of our retail partner directly.
Do you offer custom-made rugs for private people?
Absolutely. Whether it’s your colors, your size, or a whole new idea—we love creating custom pieces just for you. Please note that the minimum order quantity is two pieces as of now.
How often do you have a sale?
Not often—but sometimes! We create timeless pieces, so discounts are rare. When they happen, you’ll wanna be signed up to our newsletter and follow us on social to stay in the loop.
Product inquiries
How do I know if a rug will fit in my space?
Make sure to visit our size guide for detailed information here: Size Guide
Do you offer rug samples or swatches?
Yes! Drop by our showroom to borrow an A3-sized rug sample of your choice. Please make sure to return the borrowed sample within 7 days.
Will my rug shed?
A little bit in the beginning—totally normal. Just vacuum regularly and you’re good.
How do I remove small stains?
Act fast. Blot (don’t rub!) with lukewarm water and a cloth. Need more tips? Check our care guide: Care Guide
The stain won’t go out. What can I do?
Time to call in the pros. We recommend professional rug cleaning to protect the fibers and colors.
How long will my rug last?
With some love and care? Many, many joyful years—thanks to its high-quality weaving technique and long-lasting materials.
Will the color of my rug fade over time?
Our dyes are made to last, but like any textile, strong sunlight can cause fading over time. Rotate your rug to keep things even.
How do I remove wrinkles or creases from my rug?
Unroll it flat and let it breathe. You can also weigh it down gently or vacuum to help it settle. Right after unpacking, the edges might curl slightly—this is totally normal and will flatten after a few days.
Can heavy furniture leave permanent marks on my rug?
Yep, it can. Just rotate or fluff it up every now and then.
What are the benefits of artificial silk?
It’s a soft, vegan fiber with a silky shine, made from acrylic fiber. It’s also super easy to clean, naturally resistant to stains and odors, and very long-lasting. If you are allergic to wool, we recommend buying a rug made of artificial silk instead.
Can I borrow a rug to lay out in my apartment before buying?
We have display items of all our woven rugs in the size 150 cm x 220 cm. To borrow a display item, drop by our showroom and leave all your contact details. Please note that the rug must be returned within 3 working days and that we do not offer shipping for display items. Pick-up and return must be organized by you. If you’re unsure about size or design, our team is happy to help!
Delivery
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How do I return my order?
No problem. Just email us within 14 days of delivery at info@sulaworld.com, and we’ll guide you through the process. Find more information here: Returns & Exchange
Can I return any order?
Unfortunately not—custom-made pieces and sample sale items cannot be returned.
Do you offer international shipping?
Yes! We ship worldwide.
How do I track my order?
You’ll get a tracking link once your rug is on its way.
B2B inquiries
Do you offer custom-made rugs?
Yes—woven, tufted, round, square, giant or small. From finish to detail—we tailor it all to your project.
Do you offer custom rug treatments, like fireproof coatings for businesses?
Yes. We’ve got fire protection certificates and anti-stain treatments available for our woven rugs. Ask us about your specific needs.
Are your rugs suitable for public and high-traffic areas?
Absolutely. They’re designed for durability.
