General Terms and Conditions (GTC)
SULA GmbH – May 2025 Edition

1. General Provisions

1.1 These GTC apply to all current and future business relationships. If individual agreements or assurances by SULA GmbH (e.g. in offers, order confirmations or delivery notes) contradict these GTC, such individual agreements shall take precedence, provided they are legally confirmed in writing.

1.2 If the contracting party does not accept these GTC, they must submit a written objection prior to the conclusion of the contract.

2. Formation and Content of the Contract

2.1 Verbal offers are non-binding. Written offers are valid for 14 days unless another validity period is explicitly stated.

2.2 Verbal or written customer orders are binding.

2.3 The contract is considered concluded upon written order confirmation. Any additions require written form. If work commences without an offer or order confirmation, the contract shall be deemed concluded at the start of work.

3. Shipping and Delivery Deadlines

3.1 Shipping is at the expense and risk of the contracting party, even in the case of free delivery. Delays beyond our control may result in storage at the cost and risk of the contracting party.

3.2 Delivery dates are non-binding. Partial deliveries are permitted. Delays in delivery do not entitle the contracting party to withdraw from the contract, claim damages, contractual penalties, or other costs. In the event of agreed delivery deadlines, these shall be extended in the case of events such as strikes, operational disruptions, or similar.

4. Invoicing, Payment Terms and Due Date

4.1 Invoicing is carried out upon completion of the order, even if the materials are collected or delivered at a later time.

4.2 For payment on invoice, the amount is due within the specified payment term. If payment is not received within this period, the customer is in default. Installment payments are only available upon prior agreement. In the event of default, SULA GmbH reserves the right to charge reminder fees and default interest starting from the first reminder, in addition to the outstanding amount. Goods remain the property of SULA GmbH until full payment is received.

4.3 Services such as design drafts, visualizations, consulting, project management, planning, repairs, etc., will be billed according to our hourly rates. The first hour of consultation is generally free of charge, provided it does not include additional services or exceed the standard scope.

5. Warranty

The statutory warranty periods apply. Warranty only covers work performed by us. The contracting party must inspect the goods immediately upon receipt and report any defects in writing within 8 calendar days. Otherwise, the goods shall be deemed accepted. If the goods have already been processed, claims for defects are excluded. In the event of defects, we will choose whether to replace or repair the defective goods. If rectification fails, the customer may request a price reduction. Further claims arising from defects are excluded. No warranty is granted for improper use or maintenance, mechanical damage, natural wear and tear, or alterations.

6. Disclaimer of Liability

6.1 We accept no liability for dimensional changes due to rolling, transport, or production-related factors.

6.2 We are not liable for materials ordered by the contracting party which we do not process and which show different results than expected.

6.3 Tolerances in width and/or length of ±1% caused by supplier errors do not require notification and are not subject to liability.

6.4 All claims for compensation or reimbursement are excluded for materials not ordered by us, including cases of incorrect labeling or undetectable defects at delivery.

6.5 The following are not considered defects: customary or technically unavoidable deviations in color, dimensions, weight, design, texture, and finish. Permanent shading in velour carpets ("shading") does not constitute grounds for warranty claims, as it does not impair usability and is not material- or construction-related.

7. Data Protection

7.1 SULA GmbH collects, stores, and processes only the data necessary for fulfilling contractual obligations, maintaining customer relationships, ensuring service quality and operational security, and handling billing.

7.2 The contracting party consents to SULA GmbH obtaining credit and payment behavior information as part of contract initiation and processing.

8. Jurisdiction and Applicable Law

If disputes cannot be resolved amicably, the exclusive place of jurisdiction is Zurich, Switzerland. Only Swiss law shall apply.

SULA GmbH
Lagerstrasse 93
8004 Zurich
Tel. +41 43 541 42 44
Email: info@sulaworld.com
www.sulaworld.com